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STAR Webinar-Maintaining Customer Service While Serving at a Distance

01:24:00

Jul 30, 2020 01:32 PM

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Betti Wiggins
Officer of Nutrition Services @Houston Independent School District
Houston Independent School District Nutrition Services Officer Betti Wiggins manages and implements the district’s school nutrition program that serves more than 209,000 students free of charge at 280 schools daily. Wiggins was previously executive director of the Office of School Nutrition for Detroit Public Schools Community District and held school district executive positions in Washington, D.C., Baltimore, Atlanta, Paterson, NJ, and Ann Arbor, MI. She has consulted on ensuring quality service, operational accountability, and statutory compliance. She also delivered special testimony on the subject of “Meeting the Challenges of Feeding America’s School Children” at a congressional hearing. Wiggins was selected as one of the 2020 Leaders to Learn From by Education Week. She was one of 10 women featured in the 2019 NBC News web series, She Thrives: Black Women Making History Today. She was named one of Time Magazine’s 50 Most Influential People in Health Care in 2018.
Keith E. Lewis
Senior Operations Area Manager @Houston Independent School District
Keith E. Lewis is the senior area manager for Operations in the Nutrition Services department of the Houston Independent School District. Lewis oversees and directs 21 operations managers who support the implementation and oversight of all School Nutrition Programs provided to the district's 280 campuses, including the National School Lunch Program, the School Breakfast Program, After School Care Program, Child and Adult Food Care Program, and the Summer Food Service Program. He is responsible for the Student Eligibility and Accountability area that ensures the district complies with federal and state compliance and that all eligible students have access to free and reduced applications. Prior to joining HISD, Lewis has had stints at Haliburton as a dining facility manager for the military overseas, was a partner with Sonic Corporation, and a general manager at Jack in The Box.
Najah Callander
Community Relations Director @Houston Independent School District
Najah Callander is the Director of Community Relations for the Houston Independent School District. Her responsibilities focus on growing and fostering relationships with community partners and organizations on behalf of the district. Callander has more than 15 years of experience in the non-profit sector, having served at the United Way of Greater Houston and the YMCA of Houston. She has expertise in grant-making, program evaluation, program strategy/design, volunteer management, and partnerships (with an emphasis on youth and education). Callander received a bachelor's degree in economics from Florida A&M University and a law degree from The Ohio State University, Moritz College of Law. She is an active volunteer who cares about equity, education, and issues impacting youth and women. She is a proud member of Alpha Kappa Alpha Sorority, Inc., The Links, Incorporated and several other organizations that seek to improve the community.