SNA Key Area(s): 3 Administration
USDA Professional Standard Code(s): 3400 Human Resources and Staff Training
At the end of this webinar, attendees will be able to identify strategies and resources to achieve quality customer service among internal customers (school nutrition professionals).
Customer service is a combination of product, price, presentation, support, information, and delivery that has value to the customer. Customer service should be the foundation for everything school nutrition professionals do to provide a customer-friendly school nutrition program. This webinar explores strategies and tools that recognize the school nutrition professional team as a vital component of the customer service experience. Spencer E. Taylor MS, RDN, LDN, Executive Director of Nutrition Services at Metropolitan Nashville Public Schools (MNPS) in Nashville, TN will discuss strategies on building the school nutrition workforce to enhance customer service in school nutrition programs. Lora Gilbert MS, RD, SNS, FADA, Sr. Director for Food and Nutrition Services will discuss how enhancing customer service among school nutrition employees provides greater access to quality, nutritious, meals in a customer-friendly environment.